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Privacy policy

Privacy policy you Should know

At DreamOpsCRM (accessible from https://dreamopscrm.com), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our CRM services.

1. Information We Collect

We may collect personal identification information in a variety of ways, including but not limited to:

  • Personal Information: Name, email address, phone number, company name, etc.

  • Usage Data: Browser type, IP address, access time, pages viewed, and referring URL.

  • Cookies and Tracking: We may use cookies to enhance user experience and track visitor interactions.

2. How We Use Your Information

The information we collect may be used to:

  • Provide, operate, and maintain our CRM platform.

  • Improve our website and services.

  • Respond to customer service requests.

  • Send updates, marketing, or promotional materials.

  • Comply with legal obligations.

3. Data Sharing and Disclosure

We do not sell or trade your personal information. We may share information with:

  • Trusted service providers working on our behalf (under confidentiality agreements).

  • Government authorities if required by law.

  • Third-party analytics providers (e.g., Google Analytics).

4. Your Data Protection Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Withdraw your consent at any time.

  • Object to processing or request data portability.

To exercise your rights, contact us at crm@dreamopscrm.com.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Cookies

Cookies help us personalize and improve your experience. You can choose to set your web browser to refuse cookies or alert you when cookies are being sent.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites.

8. Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.”

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

DreamOpsCRM
Flat No. 203, Sector-38, Opp Air Force Station,
Gurugram, Gurgaon, Haryana, 122001, India
Email: crm@dreamopscrm.com

Frequently Asked Questions

DreamOps CRM is designed to support a wide range of industries, including real estate, wellness & spa, retail, education, hospitality, fitness centers, and more. Whether you're managing clients, leads, or internal teams — DreamOps helps streamline operations efficiently.

Yes, DreamOps CRM comes with built-in billing and invoicing features. You can generate GST-compliant invoices, manage payments, and track revenue — all from a single dashboard.

Absolutely. DreamOps CRM is highly customizable. From workflows and user roles to lead forms and reporting dashboards — you can tailor the platform to match your business operations.

Yes, DreamOps CRM is mobile-optimized and also available as an Android and iOS app, so your team can manage operations, clients, and leads on the go.

Yes, it includes marketing automation tools like SMS, WhatsApp, and email campaigns to help you stay connected with leads and customers, automate follow-ups, and improve conversion rates.

Your data is fully secured using encrypted cloud servers. We follow best practices in data protection and compliance to ensure your business information is safe and confidential.

Yes, customers can pay directly through the invoice. You can add a payment link to each bill, allowing clients to pay instantly via UPI, card, or net banking.

Yes, DreamOps CRM supports popular payment gateways like Razorpay, PayU, and others. Our team can help integrate your preferred gateway for a seamless billing experience.

Absolutely. DreamOps CRM allows you to set up automated emails, WhatsApp messages, and SMS notifications for billing, appointments, follow-ups, and more.

Yes, the CRM includes a full-featured booking and calendar management system, ideal for spas, salons, clinics, and coaching businesses.

Yes. You can manage user roles, monitor individual performance, track task completion, and set targets for your team.Yes. You can manage user roles, monitor individual performance, track task completion, and set targets for your team.

DreamOps CRM is 100% cloud-based. No installation is required — you can access it anytime, anywhere from a browser or mobile app.

Yes. You can import your existing customer database via Excel/CSV files and manage all client details, communication, and history in one place.

Yes. DreamOps CRM includes ticketing and helpdesk features to manage customer complaints, queries, and service requests efficiently.

Yes. DreamOps CRM allows you to set up automated follow-ups based on time, triggers, or customer actions to improve engagement and conversions.

Yes. You get detailed reports on sales, customer behavior, staff performance, revenue, and more — all in real time.